How do I follow up after sending a quote?
Hi [Name], I wanted to follow up on the quote for [product/service]. Do you have questions, or would you like to move forward?
Do more than ask “Any update?”
A quote follow-up should remove the next buying obstacle. Mention the quoted service, the date sent and one decision the customer can make. Give them permission to ask a question or say the timing is wrong; a clear no is more useful than weeks of silence.
24–48 hours
Confirm that the quote arrived and offer to explain scope, timing or payment terms.
3–5 business days
Restate the outcome, availability or decision deadline—only if the deadline is real.
What to track
Record the quote value, date sent, follow-up dates, customer objection and final outcome. After 20–30 quotes, patterns become visible: price objections, unclear scope, slow response time or missing proof. That information is more valuable than simply sending more reminders.
Before you send the message
- Check that the customer received the correct quote version and total.
- Ask whether they have a question or want to approve the next step.
- Mention availability or a deadline only when it is real.
Use this message first
SMS version
Keep the offer, value or decision and one easy next step.
Email version
Use email when the quote, scope, pricing or options need enough detail for a business decision.
What to do next
- First follow-up: Reconnect the message to the customer’s original interest.
- Second follow-up: Add one useful fact, option or genuine deadline.
- Stop point: Close politely after a clear decline or after the offer is no longer available.
Common mistakes
- Only saying “Any update?”
- Making the customer feel pressured.
- Failing to mention what quote you are talking about.
Why this works
It works because it replaces a vague check-in with three useful choices: proceed, adjust the scope or revisit later.
Need this written for your exact business?
Use the free Customer Message Generator to turn your situation into a ready-to-send WhatsApp message, SMS text, Instagram DM, Facebook reply, or email.
FAQ
How do I follow up after sending a quote?
Do not only ask “any update?” Ask if they have questions and make the next step simple.