Order and download support
For a purchase, receipt, refund or download problem, use the seller-contact option attached to your Payhip order or visit the official product page. Including the order email and receipt number helps us locate the correct purchase.
Custom message help
Use the Customer Message Generator GPT for a situation that needs additional context. Remove passwords, card details, identification numbers and other sensitive customer information before submitting anything.
Editorial corrections
Use the seller-contact channel and include the page address, the statement that needs correction and the supporting source or firsthand detail. We review correction requests separately from sales enquiries.
What to include in a support request
- The email address used for the order, when the request concerns a purchase.
- The receipt or order reference, without sharing card numbers or banking credentials.
- The exact page address and a short description of what happened.
- A screenshot when it helps, with private customer information covered or removed.
Security and privacy
Do not send passwords, PINs, one-time codes, full card details, government identification numbers or private customer records. Business Rescue Tools will never need a customer’s Mobile Money PIN or banking password to help with a message template.
Before reporting a broken page
Refresh the page once, confirm that the address begins with businessrescuetools.com, and try the free customer message generator or message guide library. Include the broken address in your report so it can be checked directly.