What do I say when a customer asks for price and disappears?
Hi [Name], checking if you are still interested in [product/service]. The price is [price] and includes [value]. I can also suggest another option if needed.
Silence after a price question is not automatically rejection
The customer may be comparing suppliers, checking a budget, waiting for another decision-maker or unsure what the price includes. Your follow-up should clarify value and invite a simple decision. Do not immediately discount; that signals that the first price was not firm.
Choose the right response
Budget problem
Reduce scope, quantity or speed. Do not quietly provide the same work for less.
Value problem
Explain the result, inclusions, warranty, delivery or support that justifies the price.
Timing problem
Offer a realistic later date or ask permission to follow up once.
No response
Close the loop politely after one or two follow-ups and move on.
Before you send the message
- Restate the price and the value included instead of dropping the price immediately.
- Give the customer one easy choice: proceed, ask a question or choose a simpler option.
- Do not manufacture scarcity or keep chasing after a clear no.
Use this message first
SMS version
Keep the offer, value or decision and one easy next step.
Email version
Use email when the quote, scope, pricing or options need enough detail for a business decision.
What to do next
- First follow-up: Reconnect the message to the customer’s original interest.
- Second follow-up: Add one useful fact, option or genuine deadline.
- Stop point: Close politely after a clear decline or after the offer is no longer available.
Common mistakes
- Dropping the price immediately.
- Sounding annoyed that they disappeared.
- Failing to restate the value.
Why this works
It works because it restates value and gives a dignified way to choose a smaller option without training the customer to wait for a discount.
Need this written for your exact business?
Use the free Customer Message Generator to turn your situation into a ready-to-send WhatsApp message, SMS text, Instagram DM, Facebook reply, or email.
FAQ
What do I say when a customer asks for price and disappears?
Restate the value and offer a different option instead of dropping your price immediately.