What do I say when a customer says they will think about it?
Direct answer: Respect the decision, remind them of the value, and offer to answer questions without pressuring them.
Copy-ready message:
Of course, [Name]. Take your time. If you have questions about [product/service] or want help choosing the right option, just message me and I will help.
Of course, [Name]. Take your time. If you have questions about [product/service] or want help choosing the right option, just message me and I will help.
Before you send the message
- Respect the pause instead of turning it into an argument.
- Answer the main concern or clarify the value once.
- Choose one reasonable follow-up date, then stop unless the customer reopens the conversation.
Use this message first
WhatsApp / DM version:
Of course, [Name]. Take your time. If you have questions about [product/service] or want help choosing the right option, just message me and I will help.
SMS version
Keep the offer, value or decision and one easy next step.
Of course. Take your time. If you have questions about [product/service] or need help choosing, just message me.
Email version
Use email when the quote, scope, pricing or options need enough detail for a business decision.
Subject: Here if you have questions
Hi [Name],
Of course, take your time. If you have questions about [product/service] or want help choosing the right option, feel free to message me and I will help.
Thank you,
[Business Name]
What to do next
- First follow-up: Reconnect the message to the customer’s original interest.
- Second follow-up: Add one useful fact, option or genuine deadline.
- Stop point: Close politely after a clear decline or after the offer is no longer available.
Common mistakes
- Pushing too hard after they ask for space.
- Disappearing completely with no follow-up.
- Treating “I’ll think about it” as a rejection every time.
Why this works
It works because it respects the customer’s decision while keeping one clear route open for questions or a later purchase.
Need this written for your exact business?
Use the free Customer Message Generator to turn your situation into a ready-to-send WhatsApp message, SMS text, Instagram DM, Facebook reply, or email.
FAQ
What do I say when a customer says they will think about it?
Respect the decision, remind them of the value, and offer to answer questions without pressuring them.